Accessibility statement

This accessibility statement applies to www.gpsurgery.ai, the website of Harlow Road Surgery.

This website is run by Harlow Road Surgery. We want as many people as possible to be able to use it.

What we have done to make this website easy to use

On this website you should be able to:

  • change colours, contrast levels and fonts using your browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • move around the whole website using just a keyboard
  • move around most of the website using speech recognition software
  • listen to most of the website using a screen reader, such as NVDA, JAWS, VoiceOver or TalkBack
  • read every page in plain English, with short sentences and no jargon
  • use the website on a phone, with large text and buttons that are easy to tap

Every page you read on screen is a web page, not a PDF. The only PDFs are our policy documents on the Surgery policies page. If you cannot read a PDF, ask us and we will give you the information in another format.

AbilityNet has advice on making your device easier to use if you have a disability.

Find out how to make your device easier to use (AbilityNet, My Computer My Way) (opens in a new tab)

How accessible this website is

We know that some parts of this website are not fully accessible:

  • the map of our practice area is provided by the NHS, and it may not work with a screen reader. We give a written description of the area, and you can call us to check your address. a

How to ask for information in another format

If you need information from this website in another format, tell us. We can provide it in large print, easy read, braille or audio. We can also arrange a British Sign Language (BSL) interpreter.

We will provide large print or easy read within 5 working days.

We follow the NHS Accessible Information Standard. Tell us about your communication needs once. We will record them so you do not have to tell us again.

How to report an accessibility problem with this website

We are always looking to improve the accessibility of this website. If you find a problem, or think we are not meeting accessibility requirements, tell the Practice Manager.

Tell us the page, what went wrong, and what device or software you were using.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact the Equality Advisory and Support Service (opens in a new tab)

Contacting us by phone or visiting us in person

You can call us on 01708 552 072. If you use text relay, you can call us that way too.

Our building has a step-free entrance, an accessible toilet and a hearing loop. There is no lift. All patient rooms are on the ground floor.

If you need an interpreter, including a BSL interpreter, tell us when you book and we will arrange one. We use the Language Shop for telephone and face-to-face interpreters, including British Sign Language.

Find out how to get to the surgery and into the building

Technical information about this website's accessibility

Harlow Road Surgery is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We have not found any non-compliances in our testing so far. If we find any, we will list them here with the date we expect to fix them.

Disproportionate burden

We are not claiming that any part of this website is a disproportionate burden to fix.

Content that's not within the scope of the accessibility regulations

  • The map of our practice area is a third-party service provided by the NHS. Maps are exempt from the regulations. We give a written description of the area on the same page. You can also call us to check your address.
  • The Health A to Z and Medicines A to Z content comes from the NHS website. We show it as the NHS supplies it and do not change it.

What we are doing to improve accessibility

We test every page against the WCAG 2.2 AA standard before it goes live. We use automatic checks and manual checks with a keyboard and screen readers. We fix problems as soon as we find them.

We will test the website again at least once a year, and whenever we add a new type of page. We will update this statement each time.

Preparation of this accessibility statement

This statement was prepared on 9 September 2026. It was last reviewed on 29 October 2026. This website was last tested on 29 October 2026 against the WCAG 2.2 AA standard. The test was carried out by the website developer, using automated checks on every page. Manual checks with a keyboard and screen readers are being completed before this website replaces www.harlowroadsurgery.com (opens in a new tab), and we will update this statement with the results.